Please read these Terms and Conditions before accessing or using this website. By accessing or using any part of the website, you agree to be bound by these Terms and Conditions. If you do not agree to all the Terms and Conditions of this agreement, then you may not access this website and use any services. By visiting this website and/or purchasing something from me, you engage in my service and agree all terms and conditions stated here and the Privacy and Cookie Policy.
1. Terms
Throughout this website, the terms ‘I,’ ‘me,’ and ‘my’ refer to Havazu, or Jade Saiah. Havazu provides this website, including all information, tools, and services available from it, to you, the user, on the condition that you accept all the terms, conditions, policies, and notices stated here.
2. General conditions
You may not use my products for any illegal or unauthorized purpose nor may you, in the use of the service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. Violation of any terms may result in an immediate termination of services without prior notice. I reserve the right to refuse service or access to my website to any individual or entity for any reason I deem appropriate at my discretion. Your content, excluding credit card information, may be transferred unencrypted, potentially involving (1) transmissions over different networks; and (2) adjustments to conform to technical requirements of connecting networks or devices. Please note that credit card information is always encrypted during its transfer over networks. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Conditions and Terms.
3. Accuracy, completeness and timeliness of information
While I strive to provide accurate and up-to-date information on this website, I cannot guarantee that all content is always complete or current. The materials here are for general information only and should not be the sole basis for any decisions without consulting more reliable or detailed sources. Any use of this information is at your own risk. Any offer for any product or service made on this website is void where prohibited. I do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations.
4. Products
Certain products may be available exclusively online through this website. These products may have limited quantities and are subject to return or exchange only according to the Refund Policy. I have made every effort to display as accurately as possible the colors and images of my products that appear at the store. I cannot guarantee that your computer monitor’s display of any color will be accurate. All product informations are subject to change at any time without notice. I reserve the right to discontinue any product at any time.
5. Prices
I operate under the French auto-entrepreneur status, which exempts me from charging VAT, so prices are VAT-free. Unless otherwise stated, prices shown do not include shipping costs and all orders are paid in euro (€). My product prices are set as fairly as possible and are therefore non-negotiable. I may update prices at any time without prior notice.
6. Orders
I may, at my discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that I make a change to or cancel an order, I may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. You agree to provide current, complete, and accurate purchase and account information for all purchases made at my store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates so that I can complete your transactions and contact you as needed. If I am unable to process your order for any reason, I will notify you by email.
7. Payment
All payments must be made in full at the time of placing your order. I accept payment via the payment methods listed on my website. By submitting your payment information, you authorize me to charge the applicable payment method for the total amount of your purchase, including any applicable taxes and shipping fees. All payment transactions are subject to validation checks and authorization by your card issuer or payment provider. If your payment is not authorized, your order will not be accepted or fulfilled.
8. Shipping
The shipping costs and delivery time vary depending on your location and the shipping method selected at checkout. I aim to dispatch orders within the time frame stated during the checkout process. However, delivery times are estimates and are not guaranteed. Kindly double-check your shipping address when placing your order, as I won’t be able to take responsibility for deliveries to incorrect or incomplete addresses. Once the order is dispatched, you will receive a confirmation email with tracking information (if applicable).
9. Returns and refunds
Due to the nature of handmade and/or personalized items, I do not accept returns or exchanges unless the item you received is defective or damaged. If you receive a defective or damaged item, please contact me within 7 days of delivery with a detailed description and photographic evidence of the issue. If your return is accepted, I will provide instructions on how and where to send your package. Items sent back without first contacting me will not be accepted. Refunds (if applicable) will be processed to your original method of payment once the returned item is received and inspected. Shipping costs are non-refundable. Return shipping costs must be covered by the customer unless the return is due to an error on my part (e.g., wrong or defective item).
10. Order cancellations
If you wish to cancel your order, you must contact me as soon as possible after placing it. Orders for personalized or custom-made items cannot be canceled once production has started. If your order has already shipped, it cannot be canceled. I reserve the right to cancel an order for any reason, including but not limited to: suspicion of fraud, supply issues, or incorrect product pricing.
11. Intellectual property
All content on this website, including but not limited to text, images, graphics, logos, and designs, is the property of the shop owner and is protected by intellectual property laws. You may not use, reproduce, duplicate, copy, sell, resell, or exploit any portion of the website or its content without express written permission.
12. User comments and submissions
If you send comments, feedback, or creative suggestions, whether online, by email, or otherwise, you agree that I may, at any time, without restriction, edit, copy, publish, distribute, and use them in any medium. I am under no obligation to maintain comments in confidence, pay compensation for any comments or respond to any comments.
13. Personal information
Your submission of personal information through the store is governed by the Privacy Policy. I take reasonable precautions to protect your personal data, but I cannot guarantee absolute security. By using this site, you acknowledge that your data may be transferred unencrypted and involve transmissions over various networks.
14. Third-Party services
Certain content, products, and services available via my service may include materials from third parties. I am not responsible for examining or evaluating the content or accuracy, and I do not warrant and will not have any liability or responsibility for any third-party materials or websites.
15. Limitation of liability
To the fullest extent permitted by law, I shall not be liable for any indirect, incidental, punitive, or consequential damages arising from your use of the service or any products procured using the service.
16. Indemnification
You agree to indemnify, defend, and hold harmless the shop owner from any claim or demand, including reasonable legal fees, arising out of your breach of these Terms of Service or your violation of any law or the rights of a third party.
17. Governing Law
These Terms and Conditions, along with any separate agreements whereby I provide you services, shall be governed by and construed in accordance with the laws of France, with disputes subject to the exclusive jurisdiction of the courts of Meaux, Seine-et-Marne, Ile-de-France.
18. Severability
If any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms.
19. Entire agreement
These Terms of Service and any policies or operating rules posted by me on this site constitute the entire agreement and understanding between you and me.
20. Changes to the Terms and Conditions
I reserve the right to update or modify these Terms and Conditions of Sale at any time by posting the changes on my website. Continuing to use or access the site after updates means you accept those changes.
Shipping and Delivery
Please review the Shipping and Delivery Policy carefully before making any purchases of my products. This policy will apply to all orders placed on this website.
1. What are the shipping and delivery options?
At present, I exclusively offer deliveries via Colissimo with a requirement for a signature upon receipt. This practice aims to prevent delivery issues caused by shipping services. I meticulously inspect the condition of all packages and take every precaution to ensure their protection before dispatch.
2. How much do the shipping fees cost?
Shipping charges for your order will be calculated and displayed at checkout.
3. Is international delivery available?
I ship to almost all countries worldwide—except those currently at war—using the prevailing French postal rates, specifically Colissimo.
4. Will there be any customs or import charges?
Deliveries outside the EU — Products are shipped from France. Depending on the value of your order, your package may be subject to customs duties or import fees applied by your country. These fees vary from country to country, so I cannot predict the exact amount. For more information, I invite you to contact your local customs office.
Deliveries within the EU — For orders shipped to a country within the European Union, there are no customs duties.
5. How long does the shipment process take?
All orders are typically processed within 1 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. Upon shipment, you will receive a notification.
Delivery times and dates provided are estimates and are given in good faith. For EU and UK consumers: this does not affect your statutory rights. Unless otherwise specified, estimated delivery times represent the earliest available delivery, with deliveries guaranteed within 30 days after the day your order is accepted.
6. How to check the status of my order?
When your order has been dispatched, you will receive an email notification containing a tracking number that allows you to monitor its status. Please allow up to 48 hours for the tracking information to become available.
7. What should I do if I have received a damaged package?
Please, pay attention to the general condition of the package to verify that it has not received any shock. In the event of receiving a damaged package, I kindly ask the customer to refuse the delivery and inform me immediately. I recommend taking clear photos of the package damage before refusing the delivery as this can serve as evidence for future claims. The commercial code states that the carrier is presumed responsible for damage suffered during transport as well as loss, except in cases of force majeure (article L. 133-3 of the commercial code). Your package will be returned to me. I commit to initiating a refund or an exchange free of charge based on the your preference and product availability. However, if you accept a package despite visible damages and sign the delivery note, you become the owner of the goods with all the legal consequences that this entails. I cannot be held responsible for the claims process with the carrier. Therefore, I strongly advise you to refuse any visibly damaged package to facilitate the return and refund procedures. If the carrier has not given you the opportunity to check the condition of the package, you then have 10 days to inform them, by registered letter, of the defects observed (article L. 224-65 of the Consumer Code). If you do not comply with this formality (sending a registered letter within 3 or 10 days depending on the case), the action against the carrier is legally foreclosed (this means that it is no longer possible to request compensation from the carrier of the damage, including before the courts).
I pledge to assist the customer to the best of my ability by providing guidance and instructions for any carrier-related claims. However, the primary responsibility for reporting and refusing a damaged package rests with the customer.
8. What should you do if you have not received your order after 30 days, received the wrong order, or received an incomplete order?
Kindly be aware that I prepare and dispatch the packages, but the shipping company is responsible for the delivery. However, if you haven’t received your order within 30 days of receiving your shipping confirmation email, or if the tracking status says “delivered” but you have not received the package, please email me at contact@havazu.com with your name and order number, and I will then investigate and initiate an insurance claim for you.
In the event that I have sent an incorrect item, you can request a return of the goods, unused and in their original condition, at no additional cost. Upon return, you will receive a refund for your order.
If your order arrives incomplete, please also contact me via email, explaining the issue and attaching a photo of your order along with your invoice. I address these issues on a case-by-case basis and will strive to find a satisfactory solution.
9. Where does package ship from ?
All packages are shipped from France.
Refund
Please review this Refund Policy carefully before making any purchases of my products. This policy applies to all orders placed on this website. The refund and returns policy lasts for 14 days.
1. Right of withdrawal
According to the French Consumer Code, you have a 14-day deadline to reconsider your remote purchase. This 14-day period begins the day after the delivery of the goods is concluded. If this period ends on a Saturday, Sunday, public holiday, or non-working day, it extends to the next working day. After 14 days from your purchase have passed, I will no longer be able to offer you a refund or exchange.
You cannot exercise the right of withdrawal for downloadable software products, as well as goods made to order or clearly personalized at your request.
2. Returns
To be eligible for a return, your item must be unused and in its original condition. Please provide a receipt or proof of purchase to complete your return. The return address will be provided to you via email.
If your order arrives damaged, please refer to section 7 of the Shipping and Delivery Policy.
3. Exchanges
I only replace items if they are defective or damaged. If you need to exchange it for the same item, please send me an email at contact@havazu.com, and I will provide instructions for the exchange procedure.
Please note that the time it may take for your exchanged product to reach you can vary depending on your location.
4. Shipping returns
You are responsible for covering the shipping costs and any associated risks when returning your order. I cannot be held liable for any loss, theft, or deterioration of the parcel during its return.
As the customer, it is your responsibility to ensure the accuracy of your delivery address at the time of ordering. If packages are returned to me due to an address information error on your part, reshipping will be done only upon your payment of the shipping costs and possibly customs fees for the new shipment, even if shipping costs were previously waived or included in the purchase.
For returning high-value items, consider using a trackable shipping service or purchasing shipping insurance. Please note, I cannot guarantee the receipt of your returned item.
Please be aware that shipping costs are non-refundable. If a refund is issued, the cost of return shipping will be deducted from your refund.
5. Refunds
Once your return is received and inspected, I will send you an email to notify you of the receipt of your returned item. I will also inform you regarding the approval or rejection of your refund. If your request is approved, the refund will be automatically processed using the same payment method as your original purchase, within a maximum of 14 days from receipt.
If the returned products show visible signs of use or damage, the products will be reshipped to you at your expense, and no refund will be issued.
5.1. Late or missing refunds
If you haven’t received a refund yet, first, check your bank account again.
Next, contact your credit card company. Sometimes, there is a processing period before a refund is officially posted.
Then, contact your bank. They may also have their own processing time before a refund is reflected.
If after completing these steps you still have not received your refund, please contact me at contact@havazu.com.
5.2 Sale items
Only regularly priced items are eligible for a refund. Sale items or promotional items cannot be refunded.